John Conner
Objective: To secure a position that would allow me to contribute my web design and graphic art skills in a challenging environment.
Career Experience:
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Monitor and coach agents with constructive feedback to obtain higher retention
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Proven ability to deescalate irate customer calls
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Act as Supervisor relief as needed
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Ability to work with all levels of management and departments
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Create and conduct team contests designed to improve team and company stats
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Lead department meetings
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Remain up to date on current products as well as new services and breaches
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Answer customer calls, as service levels require
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Created, implemented and maintained team web page with current team stats
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Research information for team member inquiries
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Responsible for ACD group service levels and overall team moral.
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Encourage employees to achieve company as well as personal goals
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Maintain current FCRA certification
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Provide general credit education as well as credit data to customers
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Promote credit and identity theft products in easy to understand terms
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Introduce customers to new products and services
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Gather, track and troubleshoot confidential customer information
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Remain up to date on current products as well as new services and breaches
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Present additional products to customers for more effective credit monitoring
Synopsys, Inc., July 1999 – January 2003
NT System Administrator
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Providing first level phone support, account administration and remote access support for over 4500 employees worldwide
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Computer support of Windows NT/98/2000/XP OS on company help desk
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Created and administered user accounts in a Windows NT/2000 desktop and laptop environment
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Troubleshooting under Windows NT/2000 network environment
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Support of Microsoft Outlook
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Support of Microsoft Office Suite
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Installation of new software and hardware
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Troubleshooting and resolution of user network connectivity issues
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Created and maintained department web page updating team stats and current projects
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Provided executive level support
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Resolved PC hardware and software issues
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Assisted with the deployment of system and software upgrades for 800+ users on campus
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Installed corporate standardized hardware and software
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Coordinated with software and hardware vendors in resolving defective products
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Remote access and dial-in support
Hall Kinion & Associates, June 1997 – December 1998
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Computer support of Windows 95/98/NT on company help desk
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Troubleshooting under Novell network
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Installation of new software and hardware
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Support of Microsoft Outlook
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Support of Microsoft Office Suite
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Network printer support
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New companywide software rollouts integrated with network
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Created and administered user accounts in a Windows NT desktop and laptop environment
JDR Microdevices, August 1995 – May 1997
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Customer phone support of JDR PC product line
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Interaction with external customers via phone, FAX and email
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Installation of system hardware and software
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Maintain up to date knowledge of latest products and software updates
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Featured Employee of the Month – Aug 1996
Education:
Central
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Currently pursuing a degree in Web Technology with an emphasis on web design and computer networking.
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Major: Liberal Arts
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Attended: 1996-1997
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Associates Degree in Liberal Arts, 5/1995
Contacts:
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Intersections, Inc. – Sam Ortega – 505-896-7454
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Synopsys, Inc. - Terri Oropeza - 650-584-1825
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Hall Kinion contracted to Trimble Navigation - Hilary Walsh – (408) 481-8000
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JDR Microdevices - Teresa Padilla- (408) 494-1400