Phone Statistics

Here’s how you did for 2/21, if you see a stat in “red” then you need to work on that particular stat today and going forward!!! We need to work on the “hold” time as a team!!!!

Employee	Wrap Time	Handle Time	Hold Time
Roseann	16 seconds	7 Minutes 47 Seconds	64 Seconds
Jessica	19 seconds	8 Minutes 33 Seconds	48 Seconds
Jeffrey	9 seconds	4 Minutes 52 Seconds	5 Seconds
Jaime	14 seconds	7 Minutes 7 Seconds	39 Seconds
Dawn	16 seconds	5 Minutes 2 Seconds	56 Seconds
Manny	10 seconds	3 Minutes 47 Seconds	18 Seconds
Jaysee	8 seconds	6 Minutes 1 Seconds	36 Seconds

We're getting to the place we need to be but, let's keep working on bringing down these numbers