under construction

but while you're here check out my resume

 

John Conner
______________________________________________________________________________________

Rio Rancho, NM 87124 · twentyninemoons@yahoo.com

Experience:
Intersections Inc., Rio Rancho, NM March 2004 - Present
Supervisor: Sam Ortega - (505) 896-7454
Call Center Team Lead
· Provide support, coaching and feedback for team members
· Handle escalated as well as unresolved calls from less experienced representatives
· Attend as well as lead department meetings
· Answer customer calls, as service levels require
· Research information for team member inquiries
· Responsible for ACD group service levels and overall team moral.
· Encourage employees to achieve company as well as personal goals

Credit Education Specialist
· Provide general credit education as well as explain confidential credit data to customers
· Promote credit and identity theft products in easy to understand terms
· Introduce customers to new products and services
· Gather, track and troubleshoot confidential customer information
· Present additional products to customers for more effective credit monitoring

Synopsys Inc., Mountain View, CA July 1999 - January 2003
Supervisor: Terri Oropeza - (650) 584-1825
NT System Administrator
· Computer support of Windows NT/98/2000/XP and light UNIX on company help desk
· Troubleshooting under Windows NT/2000 network environment
· Installation of new software and hardware
· Desktop support of internal employees
· Resolution of network connectivity issues

Hall Kinion & Associates, San Mateo, CA June 1997 - December 1998
650-345-5600, 1-888-682-6400
Contracted to Trimble Navigation
Supervisor: Hilary Walsh - (408) 481-8000
Customer Support Technician
· Computer support of Windows 95/98/NT on company help desk
· Troubleshooting under Novell network
· Installation of new software and hardware

JDR Microdevices, San Jose, CA August 1995 - May 1997
Supervisor: Teresa Padillo - (408) 494-1400
Technical Support Representative
· Customer phone support of JDR PC product line
· Interaction with external customers via phone, FAX and email
· Installation of computers as well as low maintenance repair

Objective
Seeking an entry-level position within the graphic or web design industry that I can work creatively in any or all stages of production.

Education:
San Jose State University, San Jose, CA
Major: Liberal Arts
Attended: 1996-1997

Mission College, Santa Clara, CA
Degree: Associates
Major: Liberal Arts
Graduation: May 1995

Master's Institute, San Jose, CA
Certificate in Graphic Arts & Desktop Publishing, May 1991
A certificate program in graphic arts & desktop publishing that emphasized Adobe Illustrator and Photoshop.

Skills:
· Adobe Photoshop CS
· Adobe Illustrator
· Macromedia Dreamweaver
· Web Design using HTML and XHTML
· FTP software
· Macromedia Flash
· Proficient with Windows operating systems including Windows 95/98/2000/XP/NT
· MS Outlook
· MS Office 95/97/2000
· Anti-Virus software
· Network printer support

Awards
o Intersections Employee Of The Month - June 2004
o JDR Microdevices featured employee on the web in February 1997
o KASA FOX 2 Photo Contest Winner October 10, 2003
o Outstanding Achievement in Amateur Photography for 2004 from the International Society of
Photographers